Shipping policy

  • Expedited Service (DHL): 3 – 5 working days. 

  • Free: USPS: 7 – 14 days

  • The shipping cost is calculated based on the weight of the order. You can choose your preferred shipping method during the checkout process.

It is very important to provide accurate shipping information in your order. Please be aware that the shipping companies do not deliver to a P. O. Box address and we are not responsible for any return due to wrong shipping address provided.

Tracking Number

You can view the tracking number of your order in your member’s area after signing into your account on our website. Please email us if you did not receive a tracking number after 7 working days from the date of order, or you did not receive the package after 14 days the package was sent. For remote areas, it may take additional 2 to 3 business days to reach.